Hudson Hosts FCC Chairman Carr at Guilford, Alamance 911 Centers to Highlight Next Generation 911
GREENSBORO, N.C. – Today, U.S. Representative Richard Hudson (NC-09), Chairman of the Energy and Commerce Subcommittee on Telecommunications, hosted Federal Communications Commission Chairman Brendan Carr at 911 centers in Guilford and Alamance Counties to highlight how Next Generation 911 (NG911) technology can help first responders get people the help they need faster.
Hudson and Carr toured Guilford Metro 911 in Greensboro and Alamance County Central Communications in Graham, where they met with local telecommunicators and saw firsthand how communities in North Carolina are using modern 911 technology, ahead of the curve of many other states.
“When somebody calls 911, every second matters,” said Rep. Hudson. “Guilford and Alamance Counties are showing what modern 911 service can look like, but too many communities across the country are still relying on outdated systems. I was glad to bring Chairman Carr here to see this technology firsthand as we continue working to make sure first responders everywhere have the tools and information they need to save lives.”
“It was great to join Chairman Hudson in Guildford and Alamance counties today, to visit with some of North Carolina’s incredible 911 dispatchers & public safety heroes. I applaud Chairman Hudson’s strong leadership in Congress to support the work these special men and women do every day to provide essential, life-saving services for their communities,” said Chairman Carr.
At Guilford Metro 911, Hudson and Carr met with Director Melanie Jones and staff to see a center already operating on North Carolina’s Next Generation 911 network. The center serves Greensboro and all of Guilford County and handled hundreds of thousands of calls and dispatches last year.
“I’d like to thank Chairman Carr and Congressman Hudson for taking the time to visit Guilford Metro 9-1-1 and see firsthand the important work being done by our team. Their visit reflects a strong commitment to ensuring North Carolina’s 9-1-1 system has the technology, resources, and support needed to meet the evolving needs of our communities. I appreciate their interest in the work of our 9-1-1 professionals, and their continued focus on strengthening public safety in North Carolina,” said Ms. Jones.
The pair then visited Alamance County Central Communications, which dispatches law enforcement, fire, EMS, and rescue services across much of the county. Alamance County became the 100th public safety answering point connected to North Carolina’s NG911 network in 2021.
Background
NG911 replaces aging 911 infrastructure with modern, internet-based technology capable of supporting better location information, text and multimedia, stronger cybersecurity, and improved communication between emergency call centers and first responders.
Hudson is leading the bipartisan Next Generation 9-1-1 Act with Rep. Troy Carter (LA-02). The legislation would establish a federal grant program to help states, tribes, and local 911 centers upgrade outdated systems and support deployment, maintenance, cybersecurity, training, and public education. Hudson and Carter introduced the legislation in December 2025.
The visits also come as the FCC considers a broader review of the nation’s 911 framework. In September, the Commission released a draft Notice of Inquiry examining how federal 911 policies should adapt as emergency communications technology continues to advance.