Fort Bragg housing partner launches website to track work orders

A new online resident portal will allow Fort Bragg residents to track maintenance requests and upload photos and requests, officials said.

Corvias, a military partner of construction and management of on-post housing for active duty service members, launched its Corvias Resident Portal on May 22.

The service that is available through a mobile app and web browser follows military housing concerns that were raised nationwide in late November to include issues with mold, lead and how soon work orders are processed.

Corvias officials said the portal allows residents to check the status of their work orders, and the app also “brings a level of transparency to the process.”
Tim Toohey, managing director of property management for Corvias, said the resident portal makes the maintenance request process easier by allowing residents to submit their request and monitor the maintenance progress.

The tool also assists Corvias’ operations by providing more detail and feedback, Toohey said.

“Satisfying and enhancing the quality of life for our residents is at the very heart of what we aim to achieve at Corvias,” he said. “We are committed to hearing their feedback and taking the steps to respond to and resolve any issues promptly and to the best of our abilities.”

Tracking work orders is one of the requests made in a bipartisan bill called the Better Military Housing Act of 2019 that was filed May 17 in Congress. Rep. Richard Hudson is a co sponsor of the bill.

Hudson’s congressional district includes Fort Bragg.

“The soldiers who get deployed, the last thing they need to worry about is the living conditions their families are living in while they’re being deployed, so this is a very top priority for me,” Hudson told The Fayetteville Observer last month.

The bill addresses suggestions for Department of Defense officials to create standards across all military branches that includes:

• Removing fear of reprisals that could include having a housing advocate on the installation or creating confidential hotlines.
• Ensuring there is a timely resolution for when work orders are placed and allowing residents to track the work orders.
• Creating a Department of Defense standard to evaluate health risks.
• •Having an oversight for incentives that private contractors receive that correspond with a standard of metrics for incentives fees.

Hudson said the bill doesn’t “spell out” how Department of Defense officials should execute the suggestions, but rather allows officials to create the standards and for the Secretary of Defense to report to Congress annually with an update of military housing conditions.

“We want to see those metrics,” Hudson said, “and see how we’re doing with health, quality and safety.”